Cancellation Policy
Last updated: February 11, 2026
We understand that plans change. This cancellation policy outlines the terms for modifying or canceling your reservation.
Short-Term Stays (Less than 30 Nights)
Full payment is collected at the time of booking. If your plans change, contact us as soon as possible — the more notice you give us, the more options we can offer. Refund eligibility is evaluated case by case based on how far in advance you reach out and whether the dates can be rebooked.
- No-show: Full payment charged, no refund
💡 Tip: We strongly recommend purchasing travel insurance to protect your investment. Travel insurance can cover cancellations due to illness, emergencies, or other unforeseen circumstances.
Extended Stays (30+ Nights)
The first month is due at booking, with subsequent months charged monthly — see our Terms of Service for the full payment schedule.
Before Check-In
Contact us as soon as your plans change. Refund eligibility for payments already made is evaluated case by case based on how far in advance you cancel.
After Check-In
- 30-day written notice required to terminate an extended stay
- Rent is charged through the end of the notice period
- No refunds for partial months
Modifications
Date changes, unit changes, and guest changes are subject to availability and may involve a rate difference. Contact us and we'll let you know what's possible for your reservation.
Early Checkout
Checking out earlier than your scheduled departure date does not entitle you to a refund for the unused nights. For extended stays, 30-day notice is required.
Force Majeure
In cases of unforeseen circumstances beyond our control (natural disasters, government orders, etc.), we will work with guests to find a reasonable solution, which may include:
- Rescheduling to future dates
- Credit toward a future stay
- Partial or full refund (at our discretion)
Property-Initiated Cancellations
In rare cases where we must cancel your reservation due to property damage, overbooking errors, or other unforeseen issues:
- Full refund of all payments
- Assistance finding comparable alternative accommodation (if available)
- Compensation for any documented direct expenses (at our discretion)
Violations and Eviction
Guests who violate our Terms of Service or House Rules may be asked to leave immediately with no refund. This includes:
- Unauthorized parties or events
- Excessive noise or disturbances
- Illegal activities
- Property damage
- Exceeding maximum occupancy
How to Cancel
To cancel or modify your reservation:
- Email: Email Support
- Include your booking confirmation number and full name
Note: Cancellations are effective from the date we receive your written notice, not the date you decide to cancel.
Refund Processing
Approved refunds will be processed within 7-10 business days to the original payment method. Please allow additional time for your bank to process the refund.
Contact Us
Questions about this cancellation policy? Contact us:
- Email: Email Support
Important
This cancellation policy is part of your booking agreement. By completing a reservation, you acknowledge and accept these terms. We reserve the right to modify this policy; changes apply to future bookings only.